Privacy Policy
Privacy Policy
Lumelle Labs ("we", "us", "our") is committed to protecting the privacy of the visitors and customers of lumellelabs.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: name, email address, shipping address, phone number
- Payment information: processed securely by our payment providers (Shopify Payments, PayPal, Klarna). We do not store full payment card details.
- Account information: if you create an account, your password and order history
- Communication: messages you send us through email or contact forms
We also collect information automatically when you visit the Site:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, referring URLs)
- Cookies and similar tracking technologies (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, account, and customer service inquiries
- Send marketing emails about new products, offers, and content (only with your consent — you can unsubscribe at any time)
- Personalize your shopping experience
- Improve our products, website, and services
- Detect and prevent fraud
- Comply with legal obligations
3. How We Share Your Information
We share your information only with the following categories of recipients:
- Service providers: Shopify (hosting & checkout), payment processors, shipping carriers, email marketing platforms (e.g., Klaviyo), analytics providers (e.g., Google Analytics, Meta), customer support tools
- Legal authorities: when required by law or to protect our legal rights
- Business transfers: if Lumelle Labs is involved in a merger, acquisition, or sale of assets
We never sell your personal information to third parties.
4. Cookies & Tracking
We use cookies and similar technologies to operate the Site, remember your preferences, analyze site usage, and deliver relevant marketing. You can manage cookie preferences in your browser settings. Note that disabling cookies may affect site functionality.
5. Your Rights (GDPR, CCPA, and Other Privacy Laws)
Depending on where you live, you may have the following rights:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate information
- Deletion: request that we delete your personal information
- Opt-out: opt out of marketing communications or the "sale" of personal information
- Data portability: receive your data in a structured, machine-readable format
To exercise any of these rights, email us at hello@lumellelabs.com. We will respond within 30 days.
6. Data Retention
We retain your personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and account data are typically retained for 7 years for tax and accounting purposes.
7. Security
We implement industry-standard security measures, including SSL encryption for all data in transit and PCI DSS compliance for payment processing. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Children's Privacy
Our Site and products are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it.
9. International Transfers
If you are visiting from outside our primary jurisdiction, your information may be transferred to and processed in countries with different privacy laws. We take appropriate safeguards to ensure your information is treated securely.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Significant changes will be communicated by email or prominent site notice.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: hello@lumellelabs.com